Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sarah Beshears

Sarah Beshears

January 30, 2026

5  out of  5
rating by Sarah Beshears
"Mike helped get my husband life insurance as well as homeowners and auto insurance for us. He was absolutely a pleasure to work with"
We responded:
"Thank you, Sarah! I'm happy to hear that Mike was a pleasure to work with and could assist with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Profile photo of TimberlandTV

TimberlandTV

January 30, 2026

5  out of  5
rating by TimberlandTV
"Mike was knowledgeable and very helpful. Everyone at the Riden office are all so helpful."
We responded:
"Thank you for the amazing review. Amber is a great asset to our agency and we are so glad to hear that he provided wonderful service."
Profile photo of dean beverly

dean beverly

January 28, 2026

5  out of  5
rating by dean beverly
"Very good experience with the staff at Mark Riden State Farm. They are always pleasant and helpful."
We responded:
"Thank you, Dean, for your kind words! I'm happy to know that our team made your experience a positive one. We’re always here to assist with any of your insurance needs. Let us know if we can help with anything else!"
Profile photo of Shelley Morrow

Shelley Morrow

January 28, 2026

5  out of  5
rating by Shelley Morrow
"I can’t say enough great things about Mark Riden and his State Farm team! They’re always so friendly and make me feel like family. Anytime I’ve had questions, they’ve been quick to respond and super helpful. Mike, especially, was fantastic to work with—he made everything easy and stress-free. Highly recommend them!"
We responded:
"Thank you, Shelley! I'm so happy to hear that you feel like part of the family with us. It's wonderful that Mike and the team have been able to make your experience easy and stress-free. We truly appreciate your recommendation and are always here to help with anything you need. Let us know if there's anything else we can do for you!"
Profile photo of donna hammitt

donna hammitt

January 27, 2026

5  out of  5
rating by donna hammitt
"It was such a pleasure to talk with Mike in your office today. He explained my insurance needs with me very clearly and professionally. I recommend them highly for all your insurance needs!"
We responded:
"Thank you, Donna! I'm happy to hear that Mike was able to assist you so effectively. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Ken Kalilainen

Ken Kalilainen

January 23, 2026

5  out of  5
rating by Ken Kalilainen
"Mike did a fantastic job helping me today. He was extremely professional, efficient, and took care of everything right there on the spot — no waiting, no hassle. It’s rare to get that level of service anymore, and it was truly appreciated. Highly recommend Mike and this State Farm office."
We responded:
"Thank you for your wonderful feedback, Ken! I'm delighted to hear that Mike provided you with such efficient and professional service. We strive to make every experience smooth and hassle-free. If you need anything else, feel free to reach out!"
Profile photo of William Tillman

William Tillman

January 20, 2026

5  out of  5
rating by William Tillman
"Changed car insurance from one car to a new one. One phone, quick and easy."
We responded:
"Thank you, William! I'm happy to hear that the process of changing your car insurance was quick and easy. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Profile photo of Cindy Brown

Cindy Brown

January 20, 2026

5  out of  5
rating by Cindy Brown
"They are very nice have been with them a long time Thank you Mike for your Kindness"
We responded:
"Thank you, Cindy! I'm happy to know you've had such a positive experience with us over the years. Your trust means a lot. If there's anything else we can do for you, just let us know!"
Profile photo of Andrea Johnson

Andrea Johnson

January 19, 2026

5  out of  5
rating by Andrea Johnson
"I am so pleased with the services we have received with Michael! We left Farm Bureau bc of a $200 a month price increase. Michael got us down $300! He also saved my mom money following our switch! You won’t be disappointed! Give him a call!"
We responded:
"Andrea, thank you for sharing your experience! I'm happy to hear that Michael was able to assist you and your mom with such significant savings. We’re committed to providing excellent service and value. If you ever need anything else, feel free to reach out!"
Profile photo of Erin Ramage

Erin Ramage

January 18, 2026

5  out of  5
rating by Erin Ramage
"Mike was very helpful!"
We responded:
"Thank you, Erin! I'm happy to hear that Mike was able to assist you effectively. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Profile photo of Kendall Davis

Kendall Davis

January 16, 2026

5  out of  5
rating by Kendall Davis
"Went by today and met with Ms. Makayla for a little tune up on insurance needs. She is always a pleasure to deal with and she helped me with what I was needing to do. I have been with the group at this office since Mark took it over. Great employees and a great leader."
We responded:
"Kendall, thank you for your wonderful feedback! I'm happy to hear that Makayla was able to assist you with your insurance needs. It's great to know you've been with us we took over, and we truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"
Profile photo of Pricella Parker

Pricella Parker

January 15, 2026

5  out of  5
rating by Pricella Parker
"Mike was really polite he really took his time with myself and my husband we really appreciate him he gave his car insurance for three cars at a reasonable price thanks Mike at State farm"
We responded:
"Thank you, Pricella! I'm happy to hear that Mike provided you and your husband with such attentive service and a great deal on insurance. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Monroe_N_Lace

Monroe_N_Lace

January 14, 2026

5  out of  5
rating by Monroe_N_Lace
"They are always so friendly glad to be a customer of State Farm. Mike really helped me with all my questions and I’m very greatful."
We responded:
"Thank you for the five-star rating! We’re honored to have you as a customer at our State Farm office in Cleveland, TN."
Profile photo of Kevin KEEFER

Kevin KEEFER

January 9, 2026

5  out of  5
rating by Kevin KEEFER
"Always eager to help day or night! Calls to check on my family from time to time, and has a very awesome staff! Mckayla always goes above and beyond what's asked as well as all the rest! great friendly staff! McKayla is amazing !!!!!!!!!!!!!!!!!"
We responded:
"Thank you, Kevin, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like McKayla, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Olivia Versen

Olivia Versen

January 9, 2026

5  out of  5
rating by Olivia Versen
"Mike is the best! He’s always helpful, responsive, and goes the extra mile to help me save money. I truly appreciate his dedication and highly recommend him!"
Profile photo of Scott n Heide wallace

Scott n Heide wallace

January 9, 2026

5  out of  5
rating by Scott n Heide wallace
"Thanks Christy and MaKayla for helping me with my insurance cards today! I appreciate you taking the time to explain everything to me. Five stars⭐️⭐️⭐️⭐️⭐️ And a big thanks to Mark Riden for always keeping his clients updated on the newest products, giving us added security and peace of mind! 👐 Scott & Heidi Wallace 1/9/2026"
We responded:
"Thank you so much for your wonderful review, Scott & Heidi! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and it's rewarding to know we've met your expectations. Please don't hesitate to reach out if you need any further assistance. We're always here to help!"
Profile photo of Jacob Cole

Jacob Cole

January 8, 2026

5  out of  5
rating by Jacob Cole
"Mike is a great guy. Quick easy and straight fwd.!"
We responded:
"Jacob, thank you for your feedback! I'm glad to hear that Mike made your experience quick and straightforward. We appreciate your support and are here if you need anything else!"
Profile photo of Margaret Loring

Margaret Loring

January 8, 2026

5  out of  5
rating by Margaret Loring
"Mike has been very helpful in my transition in moving to Tennessee. Building a new home and moving is very stressful. I appreciate his guidance and feel very confident in the choices I made with his guidance."
We responded:
"Hey, Margaret! Thanks so much for letting us know that Mike was helpful during your move to Tennessee. We’re glad your homeowners and auto coverage are working well and that you feel confident in your choices."
Profile photo of Carla Little

Carla Little

January 7, 2026

5  out of  5
rating by Carla Little
"Christy was super helpful coordinating our homeowner’s policy documentation with our mortgage company. Highly recommend!"
We responded:
"Thank you for the wonderful review, Carla! We're so glad Joseph could assist with your replacement policies and make the process easier to understand. We appreciate your feedback and wish you the best with your move to Tennessee! - Mark"
Profile photo of Natasha Hall

Natasha Hall

January 6, 2026

5  out of  5
rating by Natasha Hall
"Very nice an efficient"
We responded:
"Thank you, Natasha! I'm happy you found our service efficient and pleasant. If there's anything else we can assist you with, feel free to reach out. We’re here to help!"
Profile photo of grant johnson

grant johnson

December 17, 2025

5  out of  5
rating by grant johnson
"Personable, timely, and great customer service. That’s what you get when you work with Mike! Could not be happier with how easy the process was."
We responded:
"Grant, thank you for your fantastic feedback! I'm so happy to hear that Mike provided you with such personable and timely service. Making the process easy for you is always our goal. If you ever need anything else, feel free to reach out!"
Profile photo of Valerie

Valerie

December 16, 2025

5  out of  5
rating by Valerie
"I recently relocated to TN and the relocation process is a frustrating one but I am so glad I chose Mark Riden's office to do business with. I've been working with Mike to get my auto transferred over and get a quote on homeowners insurance. He is always prompt at answering and returning calls and is very pleasant to work with. You will not go wrong if you choose this State Farm office!"
We responded:
"Hey, Valerie! Thank you for sharing your experience. We’re glad Mike could make your relocation process easier by helping with your auto transfer and homeowners quote. We really appreciate you choosing our office and your kind words about our team."
Profile photo of bryan harvey

bryan harvey

December 15, 2025

5  out of  5
rating by bryan harvey
"Great transaction"
We responded:
"Bryan, thank you for trusting our agency with your insurance needs. - Mark Riden - State Farm Insurance Agent"
Profile photo of Paula Burgner

Paula Burgner

December 15, 2025

5  out of  5
rating by Paula Burgner
"Michael McGuirk is great. Very professional and respectful treats you the way you should treat others. This was the what made my husband and I choose Mark Ridden State Farm. Thank you and God Bless !"
We responded:
"Thank you, Paula! I'm happy to hear that Michael's professionalism and respect made such a positive impact on your decision. We're grateful to have you and your husband with us. If you ever need anything, just let us know!"
Profile photo of April

April

December 12, 2025

5  out of  5
rating by April
"Mike was so helpful and knowledgeable. He saved me not only on my car insurance but rv insurance as well . I walked away with full coverage on both and life insurance for less than I was paying just for my car insurance! Highly recommend giving Mike a call."
We responded:
"Thank you, April! I'm delighted to hear about your positive experience with Mike. It's fantastic that he could assist you with your insurance all while saving you money. We appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."