State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melba Mack
November 20, 2025
5
out of
5
rating by Melba Mack
"They are always ready to help me whenever I call them. They are really some Friendly people. Thank y'all for your help 🙂"
eden fenne
November 20, 2025
5
out of
5
rating by eden fenne
"Brooklen was super helpful and informative this morning, and showed me exactly how everything was going to impact my monthly payment even when she had to run the quote multiple times! She explained how to get the most benefits for me at a lower cost than three of the other competitors I called - and she was (most importantly) so sweet and fun to talk to!"
Melissa Stone
November 18, 2025
5
out of
5
rating by Melissa Stone
"Excellent customer service, great price. Quick and speedy process."
We responded:
"Melissa, thank you for your review! I'm happy to know you appreciated our customer service and found the process quick and efficient. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Dusty Hicks
November 14, 2025
5
out of
5
rating by Dusty Hicks
"Love the office, great people!"
We responded:
"Thank you, Dusty! I'm happy to hear you love our office and appreciate our team. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Samantha Dove
November 14, 2025
5
out of
5
rating by Samantha Dove
"Very helpful with my claim!"
Taylor Watson
November 13, 2025
5
out of
5
rating by Taylor Watson
"Mark is the insurance agent in the southeast. Wouldn’t trust my home and car insurance with anyone else"
We responded:
"Thank you, Taylor! I'm happy to know you trust us with your insurance. Our office is always here to support your insurance needs. Let us know if there's anything else we can do for you!"
Robert Yesensky
November 13, 2025
5
out of
5
rating by Robert Yesensky
"The people are always friendly and knowledgeable. In all the years I have been dealing with Mark Riden State Farm, there has never been a time that I have not been satisfied. I highly recommend them."
Terri Montgomery
November 11, 2025
5
out of
5
rating by Terri Montgomery
"Needed information. Agent was very helpful. Thank you."
We responded:
"Thank you, Terri! I'm happy to hear that you found the information you needed and that our team was helpful. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Chris Miller
November 7, 2025
5
out of
5
rating by Chris Miller
"I had a back window shatter while driving into work. Don’t know what happened but took receipt to McKayla. She said it was covered and reimbursed me for the new one minus deductible… Thank you McKayla!"
We responded:
"Thank you, Chris, for sharing your experience! I'm happy to hear that McKayla was able to assist you and even save you some money. We appreciate your trust in us and are here for any future needs or questions you might have."
Martha Neloms
November 6, 2025
4
out of
5
rating by Martha Neloms
"I have been with State Farm for a long time. I have been very satisfied with them. I received my renewal papers for my car insurance in the mail today. I didn't fully understand it, so I called my local office. Mike took the call and he answered my question for me. He was very nice and helpful. Thanks Mike!"
We responded:
"Thank you for your feedback, Martha! I'm happy to hear that Mike was able to assist you with your insurance renewal questions. We appreciate your long-term trust in us and are always here to help. If you have any more questions or need further assistance, feel free to reach out!"
Robert Price
November 6, 2025
5
out of
5
rating by Robert Price
"Mark was very helpful and quick! Explained everything and had a sense of humor. Real human experience instead of corporate robot."
We responded:
"Thank you, Robert! I'm happy to hear that you appreciated the assistance and enjoyed the personal touch. It's important to us to provide a genuine experience. If you have any more questions or need further assistance, feel free to reach out!"
Cass Gilliland
November 5, 2025
5
out of
5
rating by Cass Gilliland
"I’ve been a customer of State Farm for quite some time and couldn’t be happier. I have multiple policies with them, and anytime I’ve had to file a claim, they have taken care of us quickly and professionally. They are knowledgeable, approachable, and genuinely cares about their clients. It’s rare to find an insurance agent you can fully trust, and Marks crew definitely care. Highly recommend them for anyone looking for great service and peace of mind!"
We responded:
"Thank you, Cass, for your wonderful feedback! I'm so glad to hear that you've had such a positive experience with our team. We strive to provide quick and professional service, and it's great to know that you feel well taken care of. If you ever need anything else, just let us know. Thanks for recommending us!"
Lewis Magnetti
November 3, 2025
5
out of
5
rating by Lewis Magnetti
"Excellent service no problems at all"
We responded:
"Thank you, Lewis! I'm happy to know you had an excellent experience with our service. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
Chris Dills
October 28, 2025
5
out of
5
rating by Chris Dills
"Michael was awesome to work with . Just a great experience when you are working with a knowledgeable very friendly agent who answers any and all questions I had. He gave me very good recommendations as well. Thanks a bunch Michael! You are awesome!"
We responded:
"Thank you, Chris! I'm really happy to hear about your positive experience with Michael. It's great to know he was able to provide helpful recommendations and answer all your questions. We appreciate your feedback and are here if you need anything else!"
Ansley Phelps
October 22, 2025
5
out of
5
rating by Ansley Phelps
"Mike was a great help! He was nice, efficient and explained everything very well. Thanks for the great service!"
We responded:
"Thank you, Ansley! I'm happy to hear that Mike provided you with such excellent service. Our team is dedicated to making sure everything is clear and efficient for our customers. If you have any more questions or need assistance, feel free to reach out!"
Bobby Kersey
October 21, 2025
5
out of
5
rating by Bobby Kersey
"Great staff always helpful and knowledgeable and understanding with me and my mouth"
We responded:
"Thank you, Bobby! I'm happy to know that our team has been helpful and understanding. We appreciate your kind words about our staff's knowledge and support. Let us know if there's anything else we can assist you with!"
jilley beans
October 21, 2025
5
out of
5
rating by jilley beans
"Mark was great, as always! Thanks!"
We responded:
"Thank you for your kind words! We appreciate your support and are here for your insurance needs. Let us know if you need anything else!"
Karen Piner-Givens
October 21, 2025
5
out of
5
rating by Karen Piner-Givens
"Great experience with Mike. Good price."
We responded:
"Thank you, Karen! I'm happy to hear about your great experience with Mike and that you found our pricing satisfactory. We appreciate your feedback and are here if you need any other assistance. Thanks for choosing us!"
Phil Earhart
October 19, 2025
5
out of
5
rating by Phil Earhart
"Mike was thorough and extremely responsive and professional throughout the process of changing insurance providers. We shopped carriers for over 2 years and Mark Riden and his staff were consistent, responsive, and professional. They definitely earned our business."
We responded:
"Phil, thank you for your wonderful feedback! I'm happy to hear that Mike and our team provided the thorough and professional service you were looking for. It's great to know we earned your business after your extensive search. If you need any assistance in the future, feel free to reach out!"
Amanda Davis
October 16, 2025
1
out of
5
rating by Amanda Davis
"I would give 0 stars if I could. My husband and I moved from Illinois at the end of March. We have a shared policy with his GMC my Cruze. In late April my Cruze was totaled and he went in to take it off the policy and instead they took the GMC off leaving us uninsured on that vehicle. He went in and they “fixed it” by creating an entirely new policy for the GMC. Later, when I got my new Spark, he went in to add it on and they again created an entirely new policy for it. He went in again to have it fixed and they combined it (finally) in June. Since June we have been paying 2 policies, with the promise of them fixing it, except we are paying 1 policy with the GMC and the Spark on it, and another policy for the Spark which is costing us over $160 extra per month. My husband has gone in countless times and keeps getting the run around. They tried to rectify the situation by giving us a $25 gift card to Olive Garden but $25 doesn’t even come close to the extra over $600 we’ve paid since June. Austin Murray hasn’t even been there any of the times that my husband has gone in or today when I called. It might be time for him to step in and fix this before he loses 2 clients."
We responded:
"Hey Amanda - I’m so sorry for the issues you’ve had. Austin Murray has his own office in town and has no affiliation to mine. I reached out to him to make him aware of the issue and he said you all have an appt set up for Monday. Hopefully you all can get the issue resolved. Thank you - Mark"
JD Calhoun
October 15, 2025
5
out of
5
rating by JD Calhoun
"Mike was such a pleasure to work with. Very patient and explained all the services very well. State Farm is lucky to have him."
We responded:
"Thank you, JD Calhoun! I'm happy to hear that Mike provided such a positive experience. We appreciate your kind words and agree that Mike is a valuable part of our team. If you have any more questions or need assistance, feel free to reach out!"
Stachia Slusser
October 14, 2025
5
out of
5
rating by Stachia Slusser
"Great location & office. Super friendly and helpful. Was able to quote me better coverage for better price. Looking forward to continuing my business with them. Michael was extremely helpful, knowledgeable and professional."
We responded:
"Thank you, Stachia! I'm happy to hear that you had a positive experience with our office and that Michael was able to assist you effectively. We're committed to providing excellent service and are excited to continue supporting your insurance needs. Let us know if there's anything else we can do for you!"
James Lackey
October 3, 2025
5
out of
5
rating by James Lackey
"Mike was a pleasure to deal with, sure helped us get a much better cost efficient policy. We have been with State Farm for years for our house and with the bundling the auto together, we have saved even more money. Thanks Mike for working with us."
We responded:
"Thank you, James! I'm glad to hear that Mike was able to assist you in finding a more cost-efficient policy. It's wonderful that bundling your insurance has led to additional savings. We appreciate your continued trust in us. If you need anything else, feel free to reach out!"
Waylon Davis
October 1, 2025
5
out of
5
rating by Waylon Davis
"Thank you very much for your hard work and all the help I'm leaving this for granny she isn't able to do this but she appreciate the hard work and help God bless you Very nice man and good at what he does for work I was here with her so I know the work he done"
We responded:
"Waylon, thank you for sharing such a thoughtful review on behalf of your granny! I'm so happy to know that our efforts made a positive impact. It's wonderful to hear that you were satisfied with the service provided. If there's anything else we can assist with, please feel free to reach out. God bless!"
Jordan Glass
September 30, 2025
5
out of
5
rating by Jordan Glass
"I had the pleasure of working with Michael McGuirk recently and not only was he very professional, but very relatable and easy to talk to. 10 out of 10 on his professionalism. Will absolutely recommend."
We responded:
"Thank you, Jordan! I'm happy to hear that Michael provided such a professional and relatable experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"