Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kimberly Cronan

Kimberly Cronan

April 3, 2024

5  out of  5 rating by Kimberly Cronan
"Great people! Thanks for all your help Joseph"
Profile photo of April Wells

April Wells

April 2, 2024

5  out of  5 rating by April Wells
"We came in with our new car and the one agent asked how he could help.then referred us to another agent and he shook our hands and asked us to sit down . He asked us information and gave us a quote . He was very helpful and we got full coverage on our car. He sent the ID cards to the email and sent info to my phone. We are both very happy and satisfied with their customer service . We recommend them highly."
Profile photo of lisa poe-jones

lisa poe-jones

March 22, 2024

5  out of  5 rating by lisa poe-jones
"Several different companies could not provide the coverage we need. Joseph at Mark Riden's did, and saved us $3000 a year."
Profile photo of Cara Peace Burrows

Cara Peace Burrows

March 18, 2024

5  out of  5 rating by Cara Peace Burrows
"Very easy to work with! Explained everything in detail and went over multiple quotes to ensure we would be getting the best policy!"
Profile photo of Sarah Stingley

Sarah Stingley

March 15, 2024

5  out of  5 rating by Sarah Stingley
"Joe was so friendly and helpful! Very happy with how easy and fast it was to switch to TN insurance."
Profile photo of Shelly Wild

Shelly Wild

March 13, 2024

5  out of  5 rating by Shelly Wild
"Makayla is awesome. I called with a problem, she fixed it, explained the new billing system (that we weren't informed about) and then saved us money every month!! If you need help, call and ask for her!"
Profile photo of Andrew Gott

Andrew Gott

March 8, 2024

5  out of  5 rating by Andrew Gott
"Handles our homeowners policy and more. Great agency- super easy to work with, and not only when they’re trying to sell you something BUT unlike other insurance companies I have dealt with they’re right there with you when dealing with a claim."
Profile photo of Blake James

Blake James

March 8, 2024

5  out of  5 rating by Blake James
"Best customer service iv had in a while, the staff helped me alot!"
Profile photo of Wendy Holmes

Wendy Holmes

February 28, 2024

5  out of  5 rating by Wendy Holmes
"The agent was courteous and even helped me with renter's insurance."
Profile photo of sissi gonzalez perez

sissi gonzalez perez

February 27, 2024

5  out of  5 rating by sissi gonzalez perez
Profile photo of Lee Ann Marona

Lee Ann Marona

February 26, 2024

5  out of  5 rating by Lee Ann Marona
"Joe did a great job with our complicated state-to-state transfer. Mark and his team have a beautiful and welcoming office, and we appreciated their helplessness and kindness. Thanks Joe, Mark, and Austyn!"
Profile photo of jake haynes

jake haynes

February 23, 2024

5  out of  5 rating by jake haynes
"The whole process started and ended before I knew it. Super helpful and easy to work with."
Profile photo of Tony Hancock

Tony Hancock

February 23, 2024

5  out of  5 rating by Tony Hancock
"Joe was great! He patiently worked with us to set up coverage that was what we needed and within our budget. Thanks so much"
Profile photo of Donna Southerland

Donna Southerland

February 22, 2024

5  out of  5 rating by Donna Southerland
"We've been with Mark Riden State Farm since we moved our family to TN in 2016. Mckayla is an absolute dream to work with and always goes above and beyond to accommodate in every way! She's very knowledgable and is always a pleasure to speak with! We highly recommend Mark Riden State Farm in Cleveland, TN! Call today and ask for Mckayla!!"
Profile photo of Jennifer Keith

Jennifer Keith

February 21, 2024

5  out of  5 rating by Jennifer Keith
"McKayla worked a miracle and I am forever grateful and thankful! Great customer service and communication! I highly recommend working with these guys!"
Profile photo of Evelyn Addison

Evelyn Addison

February 15, 2024

4  out of  5 rating by Evelyn Addison
"State Farm people are the friendliest people and they help me with so much from getting my insurance. I would recommend them to anybody please if you need your insurance needs met today please get in touch with them and thank you so much."
Profile photo of Elessa Rose

Elessa Rose

February 13, 2024

5  out of  5 rating by Elessa Rose
"Joseph was great to talk to and he made everything very simple and easy for me and helped me get a great price!"
Profile photo of Julie Coakley

Julie Coakley

February 8, 2024

5  out of  5 rating by Julie Coakley
"Amazing service. Very patient and helpful."
Profile photo of Alisa Buckner

Alisa Buckner

February 1, 2024

5  out of  5 rating by Alisa Buckner
"Allana has been amazing to work with! Made everything so easy for us to switch all of our policies, and they could not be beat for their pricing ❤️"
Profile photo of Amanda Danielle

Amanda Danielle

January 29, 2024

5  out of  5 rating by Amanda Danielle
"Very friendly from the moment you walk in everyone was very helpful! I had been calling literally every insurance company from in town to out of town an everyone was wanting anywhere from 200 to 300 dollars to just start it up an then 200 to 400 a month an that was just the basic full coverage nothing added on at all which is completely ridiculous! Thankfully i got a phone call back from Mark Riden State Farm an Paul one of the agents was able to get me started for under 200 a month for full coverage with renters insurance and multiple add ons from road side to car rentals an many other add ons! This is my first time having car insurance an i honestly was dreading the whole experience but not with State Farm it's so easy to get started with them... If your looking for insurance definitely give them a call an ask to speak to Paul and tell him Amanda sent you 😁 Paul i want to thank you so very much for everything you made my insurance buying a complete breeze an hassle free all an any questions was answered completely an to where i could understand it!!! So thank you!!"
Profile photo of Melodie Jones

Melodie Jones

January 22, 2024

5  out of  5 rating by Melodie Jones
"Very nice group of people. Would recommend to everyone."
Profile photo of John Cox

John Cox

January 20, 2024

5  out of  5 rating by John Cox
"I’m a very satisfied customer of State Farm and I would recommend State Farm to anyone who is looking for insurance on anything. They have been so supportive and helpful in every way.. my home and work shop burned down and we lost everything. I’m grateful that we had State Farm .. I will always have State Farm for all my insurance needs.. they truly are on your side. And they can count on my business as well. Mark Riden s office has been exceptionally helpful in every way. I wish I could give them all a hug for all their efforts. God bless."
Profile photo of Karen Francis

Karen Francis

January 19, 2024

5  out of  5 rating by Karen Francis
"I have been with State Farm, Mark Ridens office for quite a few years. I have all of my policies with them. My main go to is ALAINA , Wow...what a wonderful lady she is!💯 Every time I call for whatever reason, my experience with all insurance agents is exceptional! Always pleasant and their return response is on point. I've had many conversations with them, we laugh, converse, and at the end I am always pleased with a 😃 ! Highly recommend Mark Ridens Office Thanks y'all Karen"
Profile photo of J Siv

J Siv

January 19, 2024

5  out of  5 rating by J Siv
"We’ve been with this agent for years… Amber, Mark, Paul and the entire crew Are Awesome!!!"
Profile photo of Claudiu Szenasi

Claudiu Szenasi

January 19, 2024

5  out of  5 rating by Claudiu Szenasi
"Excellent responsiveness and everyone is super nice. Thanks guys for doing such a great job 👍"