State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Courtney Gulledge
February 11, 2026
5
out of
5
rating by Courtney Gulledge
"Mike was super helpful. He got me a great rate with great coverage!"
We responded:
"Thank you, Courtney! I'm glad you received a great rate and coverage. We appreciate your feedback and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
Timothy Blackwelder
February 11, 2026
5
out of
5
rating by Timothy Blackwelder
"Mark always takes care of my needs quickly and efficiently. Thanks for great service."
We responded:
"Thank you, Timothy, for your kind words! I'm glad to know that your needs are being taken care of quickly and efficiently. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Toby Johnson
February 10, 2026
5
out of
5
rating by Toby Johnson
"Mike was very helpful and awesome explained in ways I could understand and made sure I knew what I was getting definitely would recommend."
We responded:
"Thank you, Toby! I'm happy to hear that our office was able to assist you effectively and make everything clear. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Chase Taylor
February 5, 2026
5
out of
5
rating by Chase Taylor
"It was a smooth and easy process switching to state farm with Mark! He saved me a tremendous amount of money with double the benefits, couldn't be more satisfied"
We responded:
"Thank you, Chase, for your feedback! I'm happy to hear that switching to State Farm was a smooth experience and that you're pleased with the savings and benefits. If you have any other questions or need further assistance, feel free to reach out!"
Brandon Partain
February 4, 2026
5
out of
5
rating by Brandon Partain
"Joe was very understanding and helpful during my interaction with him. Joe is always very courteous and professional."
We responded:
"Brandon, thank you for your positive feedback. I'm glad to hear that Joe was understanding, helpful, and professional during your interaction. We appreciate your kind words and are here for any future needs you may have. - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
Jason Walker
February 4, 2026
5
out of
5
rating by Jason Walker
"Mike was great to work with and got us a great rate!"
We responded:
"Hey, Jason! Thanks for letting us know that Mike was easy to work with and helped get you a rate you were happy with. We appreciate you choosing us and are glad Mike could assist."
Kevin KEEFER
February 4, 2026
5
out of
5
rating by Kevin KEEFER
"Always eager to help day or night! Calls to check on my family from time to time, and has a very awesome staff! Mckayla always goes above and beyond what's asked as well as all the rest! great friendly staff! McKayla is amazing !!!!!!!!!!!!!!!!!"
We responded:
"Thank you, Kevin, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like McKayla, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Tracey Watts
February 2, 2026
5
out of
5
rating by Tracey Watts
"Mike made switching to state farm a breeze. appreciate simplicity and saved me a ton of money on my small business insurance. Thanks Mike!!!"
We responded:
"Hi Tracey, thank you for your amazing review! We are glad to hear that Mike made switching to State Farm such a breeze for you. Our team aims to provide a simple process and it’s good to know we met your expectations. We hope to work with you again in the future. - Mark "
Sarah Beshears
January 30, 2026
5
out of
5
rating by Sarah Beshears
"Mike helped get my husband life insurance as well as homeowners and auto insurance for us. He was absolutely a pleasure to work with"
We responded:
"Thank you, Sarah! I'm happy to hear that Mike was a pleasure to work with and could assist with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
TimberlandTV
January 30, 2026
5
out of
5
rating by TimberlandTV
"Mike was knowledgeable and very helpful. Everyone at the Riden office are all so helpful."
We responded:
"Thank you for the amazing review. Amber is a great asset to our agency and we are so glad to hear that he provided wonderful service."
dean beverly
January 28, 2026
5
out of
5
rating by dean beverly
"Very good experience with the staff at Mark Riden State Farm. They are always pleasant and helpful."
We responded:
"Thank you, Dean, for your kind words! I'm happy to know that our team made your experience a positive one. We’re always here to assist with any of your insurance needs. Let us know if we can help with anything else!"
Shelley Morrow
January 28, 2026
5
out of
5
rating by Shelley Morrow
"I can’t say enough great things about Mark Riden and his State Farm team! They’re always so friendly and make me feel like family. Anytime I’ve had questions, they’ve been quick to respond and super helpful. Mike, especially, was fantastic to work with—he made everything easy and stress-free. Highly recommend them!"
We responded:
"Thank you, Shelley! I'm so happy to hear that you feel like part of the family with us. It's wonderful that Mike and the team have been able to make your experience easy and stress-free. We truly appreciate your recommendation and are always here to help with anything you need. Let us know if there's anything else we can do for you!"
donna hammitt
January 27, 2026
5
out of
5
rating by donna hammitt
"It was such a pleasure to talk with Mike in your office today. He explained my insurance needs with me very clearly and professionally. I recommend them highly for all your insurance needs!"
We responded:
"Thank you, Donna! I'm happy to hear that Mike was able to assist you so effectively. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
Ken Kalilainen
January 23, 2026
5
out of
5
rating by Ken Kalilainen
"Mike did a fantastic job helping me today. He was extremely professional, efficient, and took care of everything right there on the spot — no waiting, no hassle. It’s rare to get that level of service anymore, and it was truly appreciated. Highly recommend Mike and this State Farm office."
We responded:
"Thank you for your wonderful feedback, Ken! I'm delighted to hear that Mike provided you with such efficient and professional service. We strive to make every experience smooth and hassle-free. If you need anything else, feel free to reach out!"
Angela Walker
January 22, 2026
5
out of
5
rating by Angela Walker
"Mark & Paul are wonderful to deal with. Paul goes above & beyond to help solve problems!"
We responded:
"Angela, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
William Tillman
January 20, 2026
5
out of
5
rating by William Tillman
"Changed car insurance from one car to a new one. One phone, quick and easy."
We responded:
"Thank you, William! I'm happy to hear that the process of changing your car insurance was quick and easy. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Cindy Brown
January 20, 2026
5
out of
5
rating by Cindy Brown
"They are very nice have been with them a long time Thank you Mike for your Kindness"
We responded:
"Thank you, Cindy! I'm happy to know you've had such a positive experience with us over the years. Your trust means a lot. If there's anything else we can do for you, just let us know!"
Andrea Johnson
January 19, 2026
5
out of
5
rating by Andrea Johnson
"I am so pleased with the services we have received with Michael! We left Farm Bureau bc of a $200 a month price increase. Michael got us down $300! He also saved my mom money following our switch! You won’t be disappointed! Give him a call!"
We responded:
"Andrea, thank you for sharing your experience! I'm happy to hear that Michael was able to assist you and your mom with such significant savings. We’re committed to providing excellent service and value. If you ever need anything else, feel free to reach out!"
Erin Ramage
January 18, 2026
5
out of
5
rating by Erin Ramage
"Mike was very helpful!"
We responded:
"Thank you, Erin! I'm happy to hear that Mike was able to assist you effectively. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Kendall Davis
January 16, 2026
5
out of
5
rating by Kendall Davis
"Went by today and met with Ms. Makayla for a little tune up on insurance needs. She is always a pleasure to deal with and she helped me with what I was needing to do. I have been with the group at this office since Mark took it over. Great employees and a great leader."
We responded:
"Kendall, thank you for your wonderful feedback! I'm happy to hear that Makayla was able to assist you with your insurance needs. It's great to know you've been with us we took over, and we truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"
Pricella Parker
January 15, 2026
5
out of
5
rating by Pricella Parker
"Mike was really polite he really took his time with myself and my husband we really appreciate him he gave his car insurance for three cars at a reasonable price thanks Mike at State farm"
We responded:
"Thank you, Pricella! I'm happy to hear that Mike provided you and your husband with such attentive service and a great deal on insurance. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
Monroe_N_Lace
January 14, 2026
5
out of
5
rating by Monroe_N_Lace
"They are always so friendly glad to be a customer of State Farm. Mike really helped me with all my questions and I’m very greatful."
We responded:
"Thank you for the five-star rating! We’re honored to have you as a customer at our State Farm office in Cleveland, TN."
Charlton Shamblin
January 9, 2026
5
out of
5
rating by Charlton Shamblin
"Mike Mcguirk and Mark Riden at State Farm were an incredible help. They got us an incredible rate, were so easy to work with, and made sure we were taken care of very well. I’ll be recommending them to all sorts of friends and family."
We responded:
"Thank you, Charlton! I'm so glad to hear that we could assist you with a great rate and provide a smooth experience. Your recommendations mean a lot to us. If you ever need anything else, feel free to reach out!"
Jordan Leggett
January 9, 2026
5
out of
5
rating by Jordan Leggett
"Best in the business! Can’t recommend Mark and his crew enough. Always going above and beyond to make sure you’re taken care of!"
We responded:
"Hi Jordan! Thank you for the fantastic 5-star rating! We're so happy you had a great experience with us! If you ever need anything, feel free to reach out! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
Olivia Versen
January 9, 2026
5
out of
5
rating by Olivia Versen
"Mike is the best! He’s always helpful, responsive, and goes the extra mile to help me save money. I truly appreciate his dedication and highly recommend him!"