Reviews
State Farm® Agent Mark Riden
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Lisa
November 3, 2026
"They took care of a mistake on my bill. That was great now I’m down to what it should be. Thank you."
We responded:
"Lisa, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Cleveland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Mark Riden and Team "
Laura Riley
November 2, 2026
"Chrissy was very helpful!!!"
We responded:
"Thank you so much for the 5 stars, Laura! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Joey Bramlett
October 30, 2026
"Mike made this process smooth and easy!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Cindy Larche
October 29, 2026
"We've been with Mark Riden's State Farm office for many years for our vehicles and home owner's policies - they've been great!! They are super helpful and efficient, always available when needed"
We responded:
"Cindy, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your home and auto insurance needs."
Shane Pierce
October 28, 2026
"Thanks for your help today!"
We responded:
"Thank you, Shane, for your kind words! I'm glad we could assist you today. If you have any more questions or need further assistance, feel free to reach out anytime."
Cory Shook
October 28, 2026
"I went in to change my auto insurance policy from Florida to Tennesse . After meeting Michael McGuirk and taking to him, I ended up switching our homeowners insurance policy from AAA to State Farm as well. I would highly recommend Mark Riden State Farm in Cleveland, TN. Remember to ask for Michael."
We responded:
"Hi Cory, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Mark Riden’s team. Please reach out to us if any questions come up! - Mark Riden’s Insurance Team "
Barbara Ann Willis
October 27, 2026
"Mike has great customer service skills. He was able to get my auto quote for me and my policy started the same day. There's nothing like a local hometown insurance company and I totally recommend this State Farm location"
We responded:
"Barbara, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Cleveland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Mark Riden and Team "
Krystal Cogburn
October 27, 2026
"Michael was great. We didn't feel pressured and was very patient reviewing with us and making changes we requested. We have two teen drivers and we are saving 250 a month switching"
We responded:
"Krystal, thank you for the amazing review! Our Cleveland insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Mark Riden, your State Farm Agent "
Lindsey Hughes Kiker
October 27, 2026
"Allana was awesome to deal with. Very informative and helped me get better coverage. Everyone at Mark Riden's office is top notch and I highly recommend you work with them."
We responded:
"Wow, thank you for the 5-star review, Lindsey! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Everett Stuart
October 26, 2026
"Worked with Carley this week on some things and she is amazing to work with! Super friendly and helpful with all the things!!"
We responded:
"Thank you for the 5-star review of Mark Riden’s team - we really appreciate your kind words! "
Sharla Smith
October 21, 2026
"I had been with the same insurance company since 1969. My rates were extremely high. I had two accidents in all those years. None in the last 30 years. No o tickets. State Farm cut my cost in half for the same coverage. Glad I changed over. Thanks Mike for your help!"
We responded:
"Sharla, thank you for the amazing review! Our Cleveland insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Mark Riden, your State Farm Agent "
jeffrey jones
October 21, 2026
"Polite representatives easy to update policy"
We responded:
"Thank you for the 4-star rating! We’re so glad you had a positive experience with our insurance team. If you have any suggestions, we’d love to hear how we can continue improving for you and the Cleveland community. "
Deborah Williams
October 21, 2026
"Wow, what an awesome experience dealing with the Riden team! Everyone was very friendly and helpful. And the best part is that they are saving me money! Thanks, Christy!"
We responded:
"Deborah, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Johnathon Bryant
October 20, 2026
"Tyler was very helpful and knowledgeable. We saved a lot of money by switching."
We responded:
"Thank you so much for the 5-star rating, Johnathon! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Mark Riden "
Ruben Toro
October 20, 2026
"Mike did an excellent job of helping me to switch policies on auto insurance!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Christine Goniea
October 20, 2026
"I appreciate the speedy appointment I got with Mike and then everyone there was gracious, welcoming and helpful. Mike took the time to listen to my wants and needs and quickly understood me. Then delivered! I’m saving lots of money and feeling very good about this change."
We responded:
"Christine, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Mark Riden and Team "
Ty Walker
October 20, 2026
"Mike McGuirk is the best guy for your insurance. 26-10. 🍊"
We responded:
"Thank you for the 5-star review of Mark Riden’s team - we really appreciate your kind words! "
Melinda Hiefnar
October 20, 2026
"My experience with Mike with Mark Riden group was great to work with his knowledge of policy and willingness to help is simply amazing will highly recommend this group."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Cleveland insurance team. "
bryan harvey
October 16, 2026
"Great transaction"
We responded:
"Bryan, thank you for trusting our agency with your insurance needs. - Mark Riden - State Farm Insurance Agent"
Lakelynn Morey
October 16, 2026
"Allana was Amazing to deal with!"
We responded:
"Lakelynn, thank you for the fantastic review! We’re always here to support you with your insurance needs in Cleveland. "
Kelly Williams
October 16, 2026
"I have been with Mark Riden State Farm for years! They are professional like a big town agency, but caring like a small town one! Allana is fantastic! She gave me a checkup call today with our insurance. She was very thorough and conscious of my time. She did a great job and I highly recommend her for all your insurance needs."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Cleveland. "
Denise Aranda
October 16, 2026
"Excellent and professional service with an amazing staff that offers a comfortable and safe environment!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jax Lambert
October 15, 2026
"Looking forward to switching to over to State Farm and Tyler soon. Got a quote and was well below what I’m paying now. Switching at renewal."
We responded:
"Thank you so much for the 5 stars, Jax! We truly appreciate your feedback and are always happy to help whenever you need us. "
Jennifer Stevenson
October 15, 2026
"Tyler is a very informative and knowledgeable agent. I encourage anyone looking for auto,home,and/or life insurance to call State Farm."
We responded:
"Jennifer, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Mark Riden and Team "
Billups Johnson
October 15, 2026
"Had a great experience working with Tyler Walker at State Farm. He took the time to walk me through my auto insurance options, explained everything clearly, and made sure I had the right coverage for my needs without trying to sell me anything I didn’t need. He was professional, responsive, and answered all my questions. Tyler is honest, knowledgeable, and genuinely cares about helping people. Definitely recommend him to anyone looking for an insurance agent who will shoot you straight and take care of you."
We responded:
"Thank you for the 5-star review of Mark Riden’s team - we really appreciate your kind words! "