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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy T

November 18, 2024

5  out of  5
rating by Tammy T
"We have done business with Mark for a long time. I have always been greeted with kindness and attention whether I call or go in the office. McKayla is always so attentive, and cares about what she can do to help."
We responded:
"Tammy, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. McKayla cares a lot about our customers."
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Kimberly Cronan

November 16, 2024

5  out of  5
rating by Kimberly Cronan
"Thank you Kayla, Jessica and Mark for working so hard to get me back insured!! It really is amazing how they worked on this ! I would recommend State Farm (Mark Riden) to anyone looking for insurance. They’re great people!!"
We responded:
"We love seeing reviews like this! Thank you for taking the time to tell us about your experience with Mark Riden State Farm Insurance Agency. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
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BJ Stevens

November 15, 2024

5  out of  5
rating by BJ Stevens
"This morning I stopped at State Farm for help with a couple of issues. McKyla could not have been nicer. She was knowledgeable, helpful, and very understanding. Her suggestions took the fear out of my issues and I was able to resolve them all!"
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Teresa Hurst

November 15, 2024

5  out of  5
rating by Teresa Hurst
"I was comparing prices for homeowners and auto insurance. I can honestly say we chose State Farm because of the excellent service we received from Mike McGuirk. He patiently answered every question I asked and was very quick to respond to all my texts and emails. He offered me better coverage at a better price, and it was a pleasure working with him. He made us feel like he cared about our needs and that we were important to him and the company he represented. A few of the places I called never returned the calls, and one of the places made me feel like they didn't care if they had our business or not. I hope we never have to file a claim, but if we do, I think Mike at State Farm will take care of us. All of this was done over the phone, from getting the quotes to paying, which made it easy for us. Teresa and Mike Hurst"
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Ben Cash

November 15, 2024

5  out of  5
rating by Ben Cash
"Great office! Always available to assist any way necessary."
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lawson dale

November 14, 2024

5  out of  5
rating by lawson dale
"very fast very easy to work with and gave me a great price!"
We responded:
"Lawson, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business. - Mark Riden - State Farm Insurance Agent"
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Wendy Speegle

November 14, 2024

5  out of  5
rating by Wendy Speegle
"Mike did an awesome job getting our truck covered with insurance."
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Chum won Rutledge

November 14, 2024

5  out of  5
rating by Chum won Rutledge
"Excellence Service !!!"
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Pitching With Dani

November 14, 2024

5  out of  5
rating by Pitching With Dani
"Ms. Alana is the best, I love how personable she is, as well as always having great communication!"
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Courtney Fowler

November 13, 2024

5  out of  5
rating by Courtney Fowler
"I love this office! They have always been so helpful anytime I have any issues."
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Tammy Knotts

November 13, 2024

5  out of  5
rating by Tammy Knotts
"Mark got us the Best Deal out there. More coverage for less money! He even beat a company we had been with for over 20 years. The process was quick and easy. We couldn’t be more pleased. Thank you!"
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Hannah Murch

November 12, 2024

5  out of  5
rating by Hannah Murch
"We love having Mark as our agent and working with his team. Allana is absolutely wonderful. She has answered every question we’ve had throughout the years and has always explained things in a way that is easy to understand. We had a situation that was complex and she made the process go much smoother."
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Paul Bleichner

November 11, 2024

5  out of  5
rating by Paul Bleichner
"Mike was cordial & informed. Solved my issue in a matter of seconds."
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Michael Matthews

November 7, 2024

5  out of  5
rating by Michael Matthews
"I bought life insurance today from Mark and he was very informative and professional."
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Matt Pannell

November 5, 2024

5  out of  5
rating by Matt Pannell
"Responsive quick and quality customer care"
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Stacey Stanton

November 3, 2024

5  out of  5
rating by Stacey Stanton
"I love this place, so happy my son referred me to them, Mark Riden is the main agent , at this state farm. I personally dealt with Michael Mcguirk, he was my insurance representative was very friendly, and was awesome. He got me hooked up with better coverage for my auto insurance, plus I got life insurance and I am still saving money compared to my last auto insurance company. So I got more insurance, for less monthly payments. He was very friendly, upbeat, funny, and very informative, and he explained in plain English terms, (where I could understand what he was saying) He didn't make me feel silly or like I was asking stupid questions like I have dealt with some, insurance representatives in the past. He was just very pleasant and it was a blessing to have met him, and I got so much more for my money, plus I saved some. So now I feel a lot more secure, if I was to get in a accident, knowing I am covered and understanding it all better now, plus God forbid but in the event of my death, my family won't have to worry about funeral expenses now, nobody needs that extra stress in that situation. If your thinking about switching insurance companies, call State farm, (Mark Riden) and ask for Michael He is the best representative I have ever dealt with, he even stayed a extra hour, on a Friday at that, cause they wouldn't be open, this weekend, and I had to pay my car insurance to my other insurance company on Sunday, so he took the time to let me come in past closing, just to help me make the switch, plus I saved some money ...Umm Yay👍🤗 Thanks Michael, I really appreciate you. You were a blessing to me. State farm is my new insurance family now, and Michael McGuirk, is my new insurance representative hopefully for rest of my life. 😁❤️ They were awesome and great👍"
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Ashley Reeves

November 1, 2024

5  out of  5
rating by Ashley Reeves
"Great"
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Rebecca Thompson

November 1, 2024

5  out of  5
rating by Rebecca Thompson
"You couldn’t ask for a better group of people to help you with all your insurance needs. Absolutely the friendliest, most knowledgeable group of people to help you! I give them a 10 star⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
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Lyndsay Smith

October 31, 2024

5  out of  5
rating by Lyndsay Smith
"Mike was super helpful and helped us add another car onto the policy. Thanks for the help!"
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Victoria Benzenhafer

October 31, 2024

5  out of  5
rating by Victoria Benzenhafer
"Great customer service Mr.Joe was super reasonable and understanding. I definitely recommend."
We responded:
"Thanks for the kind words, Victoria! We’re happy to hear Joe was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Mark Riden - State Farm Insurance Agent"
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Darena Dorsey

October 30, 2024

5  out of  5
rating by Darena Dorsey
"McKayla and the Mark Riden team are great. Always professional and helpful."
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Carla Little

October 30, 2024

5  out of  5
rating by Carla Little
"Joseph was so helpful setting up our replacement policies when we move to Tennessee. He has great communication and really simplifies insurance lingo and options."
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Haylee Wycoff

October 30, 2024

5  out of  5
rating by Haylee Wycoff
"Quick, easy, helpful, nice people."
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Maxine S.

October 30, 2024

5  out of  5
rating by Maxine S.
"Mike, was very helpful I have with state farm for 14 years they had been good helping me I need them"
We responded:
"Thank you, Maxine, for your 14 years of loyalty with State Farm! I'm glad Mike was able to assist you and that you've been satisfied with our service. We're here for you whenever you need us! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
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Shanett Pridemore

October 30, 2024

5  out of  5
rating by Shanett Pridemore
"Great service"