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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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bryan harvey

October 16, 2026

5 out of 5 rating by bryan harvey
"Great transaction"
We responded:
"Bryan, thank you for trusting our agency with your insurance needs. - Mark Riden - State Farm Insurance Agent"
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Lakelynn Morey

October 16, 2026

5 out of 5 rating by Lakelynn Morey
"Allana was Amazing to deal with!"
We responded:
"Lakelynn, thank you for the fantastic review! We’re always here to support you with your insurance needs in Cleveland. "
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Kelly Williams

October 16, 2026

5 out of 5 rating by Kelly Williams
"I have been with Mark Riden State Farm for years! They are professional like a big town agency, but caring like a small town one! Allana is fantastic! She gave me a checkup call today with our insurance. She was very thorough and conscious of my time. She did a great job and I highly recommend her for all your insurance needs."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Cleveland. "
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Denise Aranda

October 16, 2026

5 out of 5 rating by Denise Aranda
"Excellent and professional service with an amazing staff that offers a comfortable and safe environment!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Jax Lambert

October 15, 2026

5 out of 5 rating by Jax Lambert
"Looking forward to switching to over to State Farm and Tyler soon. Got a quote and was well below what I’m paying now. Switching at renewal."
We responded:
"Thank you so much for the 5 stars, Jax! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Jennifer Stevenson

October 15, 2026

5 out of 5 rating by Jennifer Stevenson
"Tyler is a very informative and knowledgeable agent. I encourage anyone looking for auto,home,and/or life insurance to call State Farm."
We responded:
"Jennifer, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Mark Riden and Team "
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Billups Johnson

October 15, 2026

5 out of 5 rating by Billups Johnson
"Had a great experience working with Tyler Walker at State Farm. He took the time to walk me through my auto insurance options, explained everything clearly, and made sure I had the right coverage for my needs without trying to sell me anything I didn’t need. He was professional, responsive, and answered all my questions. Tyler is honest, knowledgeable, and genuinely cares about helping people. Definitely recommend him to anyone looking for an insurance agent who will shoot you straight and take care of you."
We responded:
"Thank you for the 5-star review of Mark Riden’s team - we really appreciate your kind words! "
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Jona Doran

October 14, 2026

5 out of 5 rating by Jona Doran
"Impressive firm. Tyler walker was a great help and trustworthy representative"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Tonyia Rhodes

October 7, 2026

5 out of 5 rating by Tonyia Rhodes
"Switched from another local insurance. Mike was very professional, didn't try to sell me on something I didn't want, answered all my questions without being pushy, and was very knowledgeable. As a woman looking for insurance he didn't do any kind of down talking which I really appreciated. I made the switch and he made it super easy. Would definitely recommend for home, auto, and life insurance."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Aventador Ghost

October 7, 2026

5 out of 5 rating by Aventador Ghost
"Tyler is my insurance agent and provides with me excellent services.I highly recommend this insurance carrier."
We responded:
"Thank you so much for your kind review, Aventador!  If you need insurance assistance, we are just an email or call away! - Mark Riden, your State Farm Agent   "
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Amber Hart

October 6, 2026

5 out of 5 rating by Amber Hart
"Mike was a wonderful help in finding the right policy that fits what I need and he was proactive and kind in his demeanor and his willingness to listen and to help find what worked best. Thank you Mike!"
We responded:
"Amber, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Janet Benton

October 6, 2026

5 out of 5 rating by Janet Benton
"Very quick and efficient . 👍🏻👍🏻👍🏻"
We responded:
"Hey Janet! Thank you for sharing this. It’s great hearing your homeowners insurance experience felt quick and efficient, and we appreciate you taking a moment to let us know!"
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Becky Akins

October 5, 2026

5 out of 5 rating by Becky Akins
"They are so helpful especially when I get myself so confused"
We responded:
"Thank you so much for the 5 stars, Becky! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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tabbie dismang

October 2, 2026

5 out of 5 rating by tabbie dismang
"Tyler was so helpful and made insuring my engagement ring quick and easy! He was professional, responsive, and answered all of my questions. Highly recommend Tyler!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Isaiah Mcdonald

October 2, 2026

5 out of 5 rating by Isaiah Mcdonald
"Tyler 🔥"
We responded:
"Thank you for the 5-star review of Mark Riden’s team - we really appreciate your kind words! "
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Gloria Colbaugh

October 2, 2026

5 out of 5 rating by Gloria Colbaugh
"I’m new to State Farm but both times I’ve called the local office I’ve received info and help I needed"
We responded:
"Thank you for the 5-star review, Gloria! We’re proud to serve the Cleveland community and truly appreciate your support. "
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Ashley Harbaum

October 1, 2026

5 out of 5 rating by Ashley Harbaum
"Super easy to work with and very responsive!"
We responded:
"Ashley, thank you for the great review!"
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Jimmy Hendricks

October 1, 2026

5 out of 5 rating by Jimmy Hendricks
"Very helpful getting me a much better rate on my car insurance. Super nice guy as well!"
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Joyce Yarber

September 30, 2026

5 out of 5 rating by Joyce Yarber
"The representative was patient and answered all my questions. He worked on several quotes for me. It was almost time for him to go home and did not rush me. I felt very comfortable and not pressured."
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Steve Blizzard

September 30, 2026

5 out of 5 rating by Steve Blizzard
"Checked in reviewed quote , came to an agreement easy as pie . The way I like to do business . Thank you Mike"
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Andrew Minnick

September 28, 2026

5 out of 5 rating by Andrew Minnick
"Tyler was very professional and polite. He was able to give me a much lower quote and a better plan on my auto insurance. Wish I would have spoke with him sooner, 10/10 would recommend to anyone looking for insurance!"
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Nancy McGivney

September 28, 2026

5 out of 5 rating by Nancy McGivney
"Allanna solved my problem. She was gracious and understanding!"
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Vince Hernandez

September 25, 2026

5 out of 5 rating by Vince Hernandez
"Easy to work with and got my stuff situated quick."
We responded:
"Thank you, Vinnie, for sharing your experience! I'm glad we could assist in getting everything sorted out quickly for you. If you have any more questions or need further assistance, feel free to reach out."
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Chastity Crye

September 25, 2026

5 out of 5 rating by Chastity Crye
"Always a fast and easy process! I love these guys.. Mike helped me today. He was nice and polite"
We responded:
"Thank you, Chastity! I'm glad to know that you find the process fast and easy with us. We appreciate your support and love having you as part of our community. If you ever need anything or have questions, feel free to reach out!"
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Yaquia Walker

September 24, 2026

5 out of 5 rating by Yaquia Walker
"Remarkable people, remarkable customer service & excellent rates!!"