State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Panni
June 26, 2025
5
out of
5
rating by Mike Panni
"Called Mark Riden State Farm this afternoon for a quote and wound up switching to them this afternoon. Michael McGuirk was great to work with. He made the transition quick and easy. Would recommend them to anyone!"
We responded:
"Thank you, Mike! I'm happy to hear that Michael made your transition smooth and easy. We appreciate your recommendation and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Yap yap The destroyer
June 26, 2025
5
out of
5
rating by Yap yap The destroyer
"Joseph Harris did nothing but cut strait to the point and held my hand along the way. They are very professional and will help you out if they can. great firm definitely recommend"
We responded:
"Thank you for your fantastic feedback! I'm happy to hear that Joseph provided you with such professional and straightforward assistance. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Darlyn Gray
June 25, 2025
5
out of
5
rating by Darlyn Gray
"Handled our needs courteously and professionally"
Dylan Banfield
June 24, 2025
5
out of
5
rating by Dylan Banfield
"This location had very friendly service. I worked with Joe and he walked me through everything. Strongly suggest getting a quote through them."
We responded:
"Thank you for your review, Dylan! I'm happy to hear that Joe provided you with such friendly service and thorough assistance. We appreciate your recommendation and are here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Jessica Collins
June 21, 2025
5
out of
5
rating by Jessica Collins
"I had the pleasure of doing business with Mike, and he helped me get the absolute best deal on car insurance around. He was super helpful, and he took the time to really give me the best options to lower my rate. It ended up being significantly less than the next best rate, with much better customer service, and from a local agent. I would highly recommend this local State Farm office, and ask for Mike to get someone who really cares about his customers!"
We responded:
"Thank you, Jessica, for your fantastic feedback! I'm delighted to hear that Mike was able to assist you in finding a great deal on your insurance. It's wonderful to know that his dedication and service made a positive impact. We truly appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
Brian Oliver
June 19, 2025
5
out of
5
rating by Brian Oliver
"Awesome service from Mike. He answered all our questions and was easy to work with."
We responded:
"Thank you for sharing your feedback, Brian! We’re glad to hear the team was able to answer your questions and make the process easy. We appreciate your support and are here whenever you need assistance!"
Luke Osborne
June 19, 2025
5
out of
5
rating by Luke Osborne
"If you're looking for insurance with professional help go see mckala at state farm. She's awesome"
We responded:
"Thank you, Luke, for sharing your experience! I'm happy to hear that McKayla provided you with the professional assistance you were looking for. We're grateful to have her on our team. If you need any further assistance or have questions, feel free to reach out to our office anytime!"
Andrew DiPastena
June 16, 2025
5
out of
5
rating by Andrew DiPastena
"Wonderful, quick, cost effective, and personal care!"
We responded:
"Thank you, Andrew! I'm happy to know you appreciated the quick and personal service we provide. Your satisfaction is important to us, and we're grateful for your feedback. Let us know if there's anything else we can assist you with!"
Joretta Lynn-Courson
June 13, 2025
5
out of
5
rating by Joretta Lynn-Courson
"Michael was very helpful in getting my insurance changed and then I had to recall him and he was very gracious."
We responded:
"Joretta, your 5-star rating is truly appreciated! We're pleased to hear that you had a great experience with our insurance services. Thank you for choosing our office for your insurance needs. We look forward to assisting you further in the future! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
Carlos Suniga
June 11, 2025
5
out of
5
rating by Carlos Suniga
"I've had good experiences with their representatives, each time handling my issue with understanding."
We responded:
"Carlos, thank you for sharing your positive experience! I'm happy to hear that our team has been understanding and helpful with your needs. We're committed to providing excellent service every time. Let us know if there's anything else we can assist you with!"
Julia Johnson
June 10, 2025
5
out of
5
rating by Julia Johnson
"Get with Mike @ Mark Riden State Farm Cleveland, Tn! ** Very professional, super dedicated, and strives to go above and beyond for his clients! 5 stars just isn't enough! Highly recommend! Thanks again! A++ 10 stars!!"
We responded:
"Thank you, Julia! I'm really happy to hear about your positive experience with Mike. His dedication and professionalism are truly appreciated by our team. If there's anything else we can assist you with, feel free to reach out anytime!"
Kiya Rice
June 10, 2025
5
out of
5
rating by Kiya Rice
"Great service! They all provide exceptional customer service and experience!"
We responded:
"Thank you, Kiya! I'm happy to hear that you had a positive experience with our team. We strive to provide exceptional service to everyone. Let us know if there's anything else we can assist you with!"
joeyaw16
June 10, 2025
4
out of
5
rating by joeyaw16
"Very helpful"
We responded:
"Thank you! I'm happy to hear you found our service helpful. If there's anything else we can assist you with, feel free to reach out. We're here for you!"
Sharon Ray
June 6, 2025
5
out of
5
rating by Sharon Ray
"Great customer service. It was a pleasure to speak to Mike. I would highly recommend Mark Riden State Farm! They Rock !!!"
We responded:
"Thank you, Sharon! I'm happy to hear you appreciated our customer service. If there's anything else we can assist you with, just let us know. We’re here to help!"
Robert Burns
June 5, 2025
5
out of
5
rating by Robert Burns
"People at this business are always helpful and friendly. Mike helped us today by thoroughly answering all our questions about a couple of insurance matters. Highly recommend!"
We responded:
"Thank you for your review, Robert! I'm happy to hear that Mike was able to assist you with your insurance questions. Our team is dedicated to providing helpful and friendly service. We appreciate your recommendation! Let us know if there's anything else we can do for you."
BJ Stevens
June 5, 2025
5
out of
5
rating by BJ Stevens
"This morning I stopped at State Farm for help with a couple of issues. McKyla could not have been nicer. She was knowledgeable, helpful, and very understanding. Her suggestions took the fear out of my issues and I was able to resolve them all!"
We responded:
"Hi BJ, Thank you for sharing your experience! We’re so glad to hear that McKyla was able to provide the support and reassurance you needed. Her knowledge, kindness, and practical suggestions are exactly what we aim to deliver to each customer. It’s wonderful to know she helped you resolve your issue with ease. If there’s ever anything else we could assist you with, please don’t hesitate to reach out. - Mark"
Angiemarie Cartagena
June 4, 2025
5
out of
5
rating by Angiemarie Cartagena
"Excellent customer service! Mike was extremely helpful, patient, and knowledgeable. Highly recommend! If you’re looking for a fast and smooth insurance process, definitely ask for Mike."
We responded:
"Thank you, Angiemarie! I'm happy to hear that Mike provided you with excellent service. It's great to know he was helpful and knowledgeable during your insurance process. We appreciate your recommendation! If you have any more questions or need assistance, feel free to reach out."
Rich Nichols
June 4, 2025
5
out of
5
rating by Rich Nichols
"Mike was polite & professional"
We responded:
"Thank you, Rich! I'm happy to hear that Mike provided you with polite and professional service. We appreciate your feedback and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
K Ross
May 28, 2025
5
out of
5
rating by K Ross
"Joe has been really great, changing my options just as I needed them without any hard sell. He's been there to answer my questions and help me out to get coverages I could afford. You have no idea how much that means to me. I would pick this office all over again!"
We responded:
"Hello, K Ross! I really appreciate you sharing this. Joe works hard to listen and support without pressure, and I’m so glad that came through while helping you find coverage that fits your budget. Thank you for letting us know the experience made a difference for you."
Jacqueline Herman
May 27, 2025
5
out of
5
rating by Jacqueline Herman
"Mark was very kind and was pleased by his work"
We responded:
"Hey, Jacqueline! I really appreciate your kind feedback. I'm glad I could help and that you were pleased with the experience. If you ever have questions about your coverage, my team and I are here to help."
lisa poe-jones
May 26, 2025
5
out of
5
rating by lisa poe-jones
"Several different companies could not provide the coverage we need. Joseph at Mark Riden's did, and saved us $3000 a year."
We responded:
"Wow, we are thrilled to hear about your positive experience with Joseph at our office! Providing the coverage you need and saving you $3000 a year is exactly the kind of service we aim to deliver. Thank you for choosing Mark Riden - State Farm Insurance Agent for your insurance needs in Cleveland, TN."
Shane Pierce
May 23, 2025
5
out of
5
rating by Shane Pierce
"Thanks for your help today!"
We responded:
"Thank you, Shane, for your kind words! I'm glad we could assist you today. If you have any more questions or need further assistance, feel free to reach out anytime."
Constance Broach
May 23, 2025
5
out of
5
rating by Constance Broach
"They have been great with communication when their underwriting department needed us to fix some things for our coverage. Fast replies back to emails and phone calls. Great office to work with. Liberty Mutal was raising our homeowners through the roof (when we filed no claims in the 5 years we had them) because of the hurricanes and tornadoes in Florida and North Carolina. We were able to transfer over to State Farm and they saved us over 5k in what Liberty Mutual was going to raise us up to "because of the catastrophic occurrences in our region". All other insurance companies we spoke with said LM was ridiculous for raising it that high. State Farm came in where we needed it and for the exact same coverage we had when we bought our house in 2019. We are very happy with our switch to State Farm."
We responded:
"Thank you, Constance, for sharing your experience! I'm glad our office could assist with your coverage needs and provide a smooth transition from Liberty Mutual. It's wonderful to know that our communication and prompt responses made a difference for you. We're happy to have you with State Farm and are here for any future questions or needs!"
William Woodall
May 19, 2025
5
out of
5
rating by William Woodall
"Everytime I have needed anything change of state, change of car, or claims to be taken care of they where always helpful and came through."
We responded:
"Thank you, William, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
William Miller
May 16, 2025
5
out of
5
rating by William Miller
"Mike from Mark's office did an excellent job with our requirements."
We responded:
"Thank you, William! I'm glad to hear that Mike was able to meet your requirements so effectively. We appreciate your feedback and are here to assist with any future needs you may have."