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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melanie Johnson

Melanie Johnson

May 29, 2026

5  out of  5
rating by Melanie Johnson
"Mike was a joy to work with today, as is my experience each time calling Mark Riden’s State Farm office. Customer service, performed by everyone in this office is top-notch."
We responded:
"Melanie, thank you for taking the time to leave us a review! I'm happy to hear that Mike and the rest of our team have consistently provided you with top-notch service. We strive to make every interaction a positive one. Feel free to reach out if you need anything else!"
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Stephanie Hale

May 29, 2026

5  out of  5
rating by Stephanie Hale
"Mike was very helpful and knowledgeable. The process took less than 10 minutes."
We responded:
"Thank you, Stephanie, for your kind review. We are glad Mike was able to help and make the process quick and easy. We appreciate the opportunity to assist with your vehicle insurance needs."
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Evelyn Josie Burnette

May 27, 2026

5  out of  5
rating by Evelyn Josie Burnette
"Always a pleasure dealing with anyone in this office. Always helpful"
We responded:
"Thank you, Evelyn! I'm happy to hear that you've had such positive experiences with our team. We're here to make things easy and helpful for you. We appreciate your support!"
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michael fitzgerald

May 27, 2026

5  out of  5
rating by michael fitzgerald
"Great service, happy to have statefarm by my side 👊"
We responded:
"Michael, thank you for your positive feedback! I'm glad you're happy with our service and that we can be by your side. If you ever need anything, feel free to reach out. - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
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Courtney Gulledge

May 27, 2026

5  out of  5
rating by Courtney Gulledge
"Mike was super helpful. He got me a great rate with great coverage!"
We responded:
"Thank you, Courtney! I'm glad you received a great rate and coverage. We appreciate your feedback and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Mitchell Murray

May 26, 2026

5  out of  5
rating by Mitchell Murray
"Great service, very knowledgeable agent. Highly recommend."
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Marcie Madewell

May 22, 2026

5  out of  5
rating by Marcie Madewell
"I asked to discuss details of my policy, and Mr.Ryder was very patient and clear in his explanations. It was a good experience talking with a local agent."
We responded:
"Hey Marcie, thank you for taking the time to leave us a review! I'm happy to hear that you had a good experience discussing your policy with us. We always strive to provide clear and patient service. We appreciate your support!"
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Elvin Calvo

May 21, 2026

5  out of  5
rating by Elvin Calvo
"I’ve been a long time with my insurance agent and Miss McKayla done an amazing work always available resolving any issues. I highly recommend them. I got all my properties and vehicles with them. Thank you for what you do."
We responded:
"Thank you, Elvin! I'm really happy to hear that McKayla has been able to assist you with your insurance needs and that you've had such a positive experience with our office. We appreciate your trust in us for all your policies. We're always happy to help if anything comes up."
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an na

May 21, 2026

5  out of  5
rating by an na
"Just come so see Mike. He is very helpfull to find you auto ins pretty good deal."
We responded:
"Thank you for taking the time to leave us a review! I'm glad Mike was able to help you find a great deal on your auto insurance. We always aim to provide helpful service. We appreciate your support!"
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Vito Ferrante

May 18, 2026

5  out of  5
rating by Vito Ferrante
"Great follow up, very friendly and helpful"
We responded:
"Thank you, Vito! I'm glad you found our follow-up friendly and helpful. We strive to provide excellent service and appreciate your feedback. Let us know if there's anything else we can assist you with!"
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SmiplePlays Mmts

May 16, 2026

5  out of  5
rating by SmiplePlays Mmts
"great guy, hooked me up, paying $200 less than previous insurance."
We responded:
"Thank you! I'm happy to hear that you're saving money with us. It's great to know you're satisfied with the service. If you have any questions or need further assistance, feel free to reach out anytime!"
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Chastity Crye

May 15, 2026

5  out of  5
rating by Chastity Crye
"Always a fast and easy process! I love these guys.. Mike helped me today. He was nice and polite"
We responded:
"Thank you, Chastity! I'm glad to know that you find the process fast and easy with us. We appreciate your support and love having you as part of our community. If you ever need anything or have questions, feel free to reach out!"
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Christina Thomas

May 11, 2026

5  out of  5
rating by Christina Thomas
"Mark was very knowledgeable, informative and helpful. A great person to do business with. He helped me with both auto and home insurance and gave me the best price that I found. I highly recommend him!!!"
We responded:
"Thank you, Christina! I'm glad I could help with your insurance needs and provide you with the best price. Your recommendation means a lot to us. If there's anything more you need, just let me know!"
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Sage Houston

May 7, 2026

5  out of  5
rating by Sage Houston
"Christy was awesome! She was fast and efficient and made it her mission to get me the best deal possible."
We responded:
"Thank you for your feedback, Sage! I'm happy to hear that Christy provided you with fast and efficient service while securing a great deal. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
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Goblin

May 7, 2026

5  out of  5
rating by Goblin
"Every experience I’ve had with mark and his associates has been amazing! Highly recommend this State Farm and its team!!!"
We responded:
"Goblin, thank you for your fantastic feedback! I'm glad to hear that you’ve had such positive experiences with our team. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Fidel Castillo

May 7, 2026

5  out of  5
rating by Fidel Castillo
"McKayla was amazing to deal with! Very professional!"
We responded:
"Hey, Fidel! Thank you for taking the time to recognize McKayla and share your experience with our team. We appreciate hearing that she was amazing to work with and provided such professional service for you."
Profile photo of Stephanie Allison

Stephanie Allison

May 6, 2026

5  out of  5
rating by Stephanie Allison
"Mike is a delight to work with! He made adding life insurance super easy!"
We responded:
"Thank you, Stephanie! I'm happy to hear that McKayla has been a delight to work with. We're grateful to have her as part of our team. If you ever need assistance or have questions, feel free to reach out to our office."
Profile photo of Kenyetta Crutcher

Kenyetta Crutcher

May 5, 2026

5  out of  5
rating by Kenyetta Crutcher
"Very pleasant experience with agent"
We responded:
"Thank you, Kenyetta, for sharing your positive experience with our office! I'm happy to know that you found the interaction pleasant. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!"
Profile photo of Susan Click

Susan Click

May 1, 2026

5  out of  5
rating by Susan Click
"Mike was very quick and helpful with switching my policies to GA from TN. Life and renters insurance as well as car insurance. Michaela was cheerful and very thorough with explaining my billing question."
We responded:
"Thank you, Susan! I'm glad we could assist you efficiently with your policy transfers. We appreciate your trust in us for your insurance needs. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Nick Osborne

Nick Osborne

April 20, 2026

5  out of  5
rating by Nick Osborne
"Courteous, helpful, awesome to work with and saved me some money!"
We responded:
"Thank you, Nick! I'm happy to hear that you found our service courteous and helpful. It's great to know we could assist you in saving some money. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Alana Locke

April 17, 2026

5  out of  5
rating by Alana Locke
"Always SUPER helpful!"
We responded:
"Thank you, Alana! I'm happy to know you find our team super helpful. We’re always here to assist with your insurance needs. Thanks for choosing us!"
Profile photo of Denise Harley

Denise Harley

April 10, 2026

5  out of  5
rating by Denise Harley
"Called to ask some questions and spoke with Ms. Carley. She was very helpful. Thank you so much"
We responded:
"Thank you, Denise! I'm happy to hear that your questions were answered. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Tonya Evans

Tonya Evans

April 10, 2026

5  out of  5
rating by Tonya Evans
"I just switched my home and auto insurance from a company I had been with for 30+ years to State Farm because their rates were significantly better and the agent, Mike McQuirk was knowledgeable and very personable. He handled everything professionally and expeditiously."
We responded:
"Thank you, Tonya! I'm glad you found our rates appealing and had a positive experience with our team. We appreciate your trust in us for your home and auto insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Joe Gill

Joe Gill

April 7, 2026

1  out of  5
rating by Joe Gill
"My experience goes as follows. Around 10 am I walk into this office to get settled with new agent since I'm new to the area. She looks up account since I've been with state farm for close to 40 years. She looks at account and mentions maybe a higher deductible would help me since I'm an old man on disability and watch every dime. I said OK, let's get this fixed. But immediately informed me that she had an appointment with therapist and she would get it done afterwards and get back with me. She called to say she needed wife's license number. Why? State farm already has it. But that afternoon, I sent it. That was on a Tuesday. Didn't hear anything Wednesday. Thursday i texted to see if she was finished. She hadn't noticed that I had sent info Tuesday. She said " i am currently working on it". By Friday, i am very aggravated from getting zero service. Mind you, I had gone to get a quote from another company and was sent a quote in an hour. I send text asking for copy of insurance so that I'll go elsewhere. She sent two quotes of which neither was correct and sent them in two minutes of my text. She hadn't done anything in 2.5 days and sends illegitimate quotes that are completely wrong and had just been pulled in a hurry because she hadn't done her job. But I'm the bad guy for getting upset with incompetence. When I send text of my disappointment in their service, no apology. So if your out there aggravated at the way the world has turned bad, these people are the best example of how it has."
We responded:
"Thank you for your feedback. We’re sorry to hear about your experience and any frustration caused during the process. Our goal is always to provide accurate quotes and timely service, and we regret if we fell short of your expectations in this instance. We appreciate you bringing this to our attention and wish you the best moving forward."
Profile photo of Brandon Flowers

Brandon Flowers

April 1, 2026

5  out of  5
rating by Brandon Flowers
"Very polite and not a pushy very considerate of your needs"
We responded:
"Thank you, Brandon! I'm happy to know you found our approach considerate and polite. Your needs are our priority, and we're here to assist whenever you need us. Thanks for choosing us!"