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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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bryan harvey

December 15, 2025

5  out of  5
rating by bryan harvey
"Great transaction"
We responded:
"Bryan, thank you for trusting our agency with your insurance needs. - Mark Riden - State Farm Insurance Agent"
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Paula Burgner

December 15, 2025

5  out of  5
rating by Paula Burgner
"Michael McGuirk is great. Very professional and respectful treats you the way you should treat others. This was the what made my husband and I choose Mark Ridden State Farm. Thank you and God Bless !"
We responded:
"Thank you, Paula! I'm happy to hear that Michael's professionalism and respect made such a positive impact on your decision. We're grateful to have you and your husband with us. If you ever need anything, just let us know!"
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April

December 12, 2025

5  out of  5
rating by April
"Mike was so helpful and knowledgeable. He saved me not only on my car insurance but rv insurance as well . I walked away with full coverage on both and life insurance for less than I was paying just for my car insurance! Highly recommend giving Mike a call."
We responded:
"Thank you, April! I'm delighted to hear about your positive experience with Mike. It's fantastic that he could assist you with your insurance all while saving you money. We appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."
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Luke Osborne

December 11, 2025

5  out of  5
rating by Luke Osborne
"If you're looking for insurance with professional help go see mckala at state farm. She's awesome"
We responded:
"Thank you, Luke, for sharing your experience! I'm happy to hear that McKayla provided you with the professional assistance you were looking for. We're grateful to have her on our team. If you need any further assistance or have questions, feel free to reach out to our office anytime!"
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Wes Zervas

December 9, 2025

5  out of  5
rating by Wes Zervas
"Everyone at the office is extremely professional and polite and very quick to help with whatever is needs to be done"
We responded:
"Hey Wes! Thanks a bunch for the 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, we're here for you! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
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Janet Benton

December 8, 2025

5  out of  5
rating by Janet Benton
"Very quick and efficient . 👍🏻👍🏻👍🏻"
We responded:
"Hey Janet! Thank you for sharing this. It’s great hearing your homeowners insurance experience felt quick and efficient, and we appreciate you taking a moment to let us know!"
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Theresa Bowman

December 5, 2025

5  out of  5
rating by Theresa Bowman
"My agent Mike did a great job he was very thorough with explaining the life insurance policy and adding it to my policy thank you"
We responded:
"Hey, Theresa! Thanks so much for letting us know about your experience. We’re happy Mike could explain everything clearly and help add the life insurance to your policy."
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Kary Stewart

December 4, 2025

5  out of  5
rating by Kary Stewart
"Mike was great in assisting us with an easy and smooth transition from out of state to Cleveland. We look forward to doing business with the Mark Riden team!"
We responded:
"Thank you, Kary! I'm happy to hear that Mike made your transition to Cleveland easy and smooth. We’re excited to continue working with you and appreciate your trust in the Mark Riden team. Let us know if there's anything else we can assist you with!"
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Cindy Brown

December 2, 2025

5  out of  5
rating by Cindy Brown
"They are very nice have been with them a long time"
We responded:
"Thank you, Cindy! I'm happy to know you've had such a positive experience with us over the years. Your trust means a lot. If there's anything else we can do for you, just let us know!"
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Kimberly Johnson

December 1, 2025

5  out of  5
rating by Kimberly Johnson
"This team gets 10 stars!!! Brooklyn And Mike were so amazing and very personable! They saved me over 200 dollars a month compared to my current policy!"
We responded:
"Thank you, Kimberly! I'm so happy to hear about your positive experience with Brooklyn. It's great to know she was able to help you save money while providing excellent service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Yannick Tümmler

November 24, 2025

5  out of  5
rating by Yannick Tümmler
"Had a great and easy conversation with Mike from the team. Was a breeze to set-up renters insurance."
We responded:
"Yannick, thank you for sharing your experience! I'm happy to hear that Mike made setting up your insurance so easy. Our team is always here to assist you with any insurance needs. Let us know if there's anything else we can help with!"
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Brent

November 24, 2025

5  out of  5
rating by Brent
"Very helpful an always willing to help an go the extra mile Highly recommend"
We responded:
"Thank you, Brent! I'm happy to know you had a positive experience with our office. If you ever have questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Melba Mack

November 20, 2025

5  out of  5
rating by Melba Mack
"They are always ready to help me whenever I call them. They are really some Friendly people. Thank y'all for your help 🙂"
We responded:
"Thank you, Melba! I'm happy to hear that our team has been able to assist you whenever you need it. We truly appreciate your kind words about our friendly service. Let us know if there's anything else we can do for you!"
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eden fenne

November 20, 2025

5  out of  5
rating by eden fenne
"Brooklen was super helpful and informative this morning, and showed me exactly how everything was going to impact my monthly payment even when she had to run the quote multiple times! She explained how to get the most benefits for me at a lower cost than three of the other competitors I called - and she was (most importantly) so sweet and fun to talk to!"
We responded:
"Thank you for your wonderful feedback, Eden! I'm happy to hear that Brooklen provided such helpful and informative service. It's great to know she made the process enjoyable and helped you find the best benefits at a competitive cost. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Melissa Stone

November 18, 2025

5  out of  5
rating by Melissa Stone
"Excellent customer service, great price. Quick and speedy process."
We responded:
"Melissa, thank you for your review! I'm happy to know you appreciated our customer service and found the process quick and efficient. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Dusty Hicks

November 14, 2025

5  out of  5
rating by Dusty Hicks
"Love the office, great people!"
We responded:
"Thank you, Dusty! I'm happy to hear you love our office and appreciate our team. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Samantha Dove

November 14, 2025

5  out of  5
rating by Samantha Dove
"Very helpful with my claim!"
We responded:
"Thank you, Samantha! I'm happy to know that our team was able to assist you with your claim. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Taylor Watson

November 13, 2025

5  out of  5
rating by Taylor Watson
"Mark is the insurance agent in the southeast. Wouldn’t trust my home and car insurance with anyone else"
We responded:
"Thank you, Taylor! I'm happy to know you trust us with your insurance. Our office is always here to support your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Robert Yesensky

Robert Yesensky

November 13, 2025

5  out of  5
rating by Robert Yesensky
"The people are always friendly and knowledgeable. In all the years I have been dealing with Mark Riden State Farm, there has never been a time that I have not been satisfied. I highly recommend them."
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Terri Montgomery

November 11, 2025

5  out of  5
rating by Terri Montgomery
"Needed information. Agent was very helpful. Thank you."
We responded:
"Thank you, Terri! I'm happy to hear that you found the information you needed and that our team was helpful. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
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Chris Miller

November 7, 2025

5  out of  5
rating by Chris Miller
"I had a back window shatter while driving into work. Don’t know what happened but took receipt to McKayla. She said it was covered and reimbursed me for the new one minus deductible… Thank you McKayla!"
We responded:
"Thank you, Chris, for sharing your experience! I'm happy to hear that McKayla was able to assist you and even save you some money. We appreciate your trust in us and are here for any future needs or questions you might have."
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Martha Neloms

November 6, 2025

4  out of  5
rating by Martha Neloms
"I have been with State Farm for a long time. I have been very satisfied with them. I received my renewal papers for my car insurance in the mail today. I didn't fully understand it, so I called my local office. Mike took the call and he answered my question for me. He was very nice and helpful. Thanks Mike!"
We responded:
"Thank you for your feedback, Martha! I'm happy to hear that Mike was able to assist you with your insurance renewal questions. We appreciate your long-term trust in us and are always here to help. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Robert Aley Price

Robert Aley Price

November 6, 2025

5  out of  5
rating by Robert Aley Price
"Mark was very helpful and quick! Explained everything and had a sense of humor. Real human experience instead of corporate robot."
We responded:
"Thank you, Robert! I'm happy to hear that you appreciated the assistance and enjoyed the personal touch. It's important to us to provide a genuine experience. If you have any more questions or need further assistance, feel free to reach out!"
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Cass Gilliland

November 5, 2025

5  out of  5
rating by Cass Gilliland
"I’ve been a customer of State Farm for quite some time and couldn’t be happier. I have multiple policies with them, and anytime I’ve had to file a claim, they have taken care of us quickly and professionally. They are knowledgeable, approachable, and genuinely cares about their clients. It’s rare to find an insurance agent you can fully trust, and Marks crew definitely care. Highly recommend them for anyone looking for great service and peace of mind!"
We responded:
"Thank you, Cass, for your wonderful feedback! I'm so glad to hear that you've had such a positive experience with our team. We strive to provide quick and professional service, and it's great to know that you feel well taken care of. If you ever need anything else, just let us know. Thanks for recommending us!"
Profile photo of Lewis Magnetti

Lewis Magnetti

November 3, 2025

5  out of  5
rating by Lewis Magnetti
"Excellent service no problems at all"
We responded:
"Thank you, Lewis! I'm happy to know you had an excellent experience with our service. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"